Last Updated: 2026.06.18

Doctor Cool & Professor Heat (“Doctor Cool” or “we”, “our” or “us”) provides air conditioning, heating, electrical, plumbing, and related home services, and operates the Doctor Cool website (doctorcool.com) and all related channels of communications and social media pages (together, the “Services”). 

We believe that the privacy and security of your Personal Information is very important. This Privacy Policy (“Policy”) explains the types of Personal Information we process and how we collect, use, and disclose Personal Information. We encourage you to read this Policy carefully. 

1. Personal Information We Collect 

The term “Personal Information” includes any data that identifies or could reasonably be associated with an individual person, directly or indirectly. Anonymous information and information that has been de-identified, such that it cannot reasonably be linked to or used to infer information about an individual, is not Personal Information. When we process de-identified information, we maintain and use the information in de-identified form, and do not attempt to re-identify the information, except as permitted by applicable law. 

We may process the following types of Personal Information through our Services: 

• Contact Information, such as your name, e-mail address, postal address, and phone number. 

• Financial Information, such as your method of payment; financial account number, debit or credit card number; receipts from your transactions; and transaction details. 

• Communications, such as support communications, transactional and informational communications, and marketing communications. 

• Device Information, such as information that your browser automatically sends when you interact with our Services, including your IP address, browser type and settings, as well as device information such as the computer, phone, or other device, and operating system you are using to interact with our Services. 

• Usage Data, which is data related to your use of the Services such as the pages you visit; your actions within the Services; the type of content you have accessed, seen, forwarded and/or clicked on; date and time stamps; log files; and diagnostic, crash, and performance logs and reports. 

We do not knowingly collect, use or disclose sensitive personal information. 

2. How We Receive Personal Information 

We may receive the Personal Information described above from the following sources: 

• From you, such as when you schedule service online or by phone, sign up for our Cool Club membership program, enter a giveaway or promotion, contact customer support, or otherwise provide us with your personal information. 

• Automatically, from your device or browser, we may automatically collect certain Personal Information from your device, browser, and use of the Services, including through cookies and similar technologies (such as third-party pixels) and other technologies. 

• From our Service Providers, when engaged to perform or provide services on our behalf. 

• From Partners, in connection with the Services, such as providers of business, marketing, and analytics tools, advertising partners, social media and content platforms, and other business partners. 

• From other parties, including when you are nominated in one of our giveaways or promotions, or when someone otherwise provides information about you in connection with your use of the Services. 

3. How We Use Personal Information 

We may process the Personal Information described above for the following purposes: 

• To provide the Services, including to provide you with the features and functionality, such as scheduling and performing service appointments, providing our Cool Club membership program, and processing payments. 

• To communicate with you, including by responding to your inquiries and customer support requests; sending you transactional communications; and sending you promotional communications such as emails about offers, specials, and new services. You may opt out of promotional communications as described below, in the Rights and Choices Section. 

• Marketing and Promotions, to market, advertise, and promote our products and services, including based on your product usage, information we receive from third-party partners, or, if you visit our websites, information about how and when you visit and your interactions with them. 

• Product Research and Development, to develop, test, and improve our products and services, and to troubleshoot products and services. 

• For Security and Safety, including providing a secure payment experience; detecting, investigating, and preventing malicious or illegal conduct; and any other actions we find necessary to protect the safety and security of you and others. 

• For legal, regulatory, and compliance purposes, including to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in legal proceedings, and to enforce or investigate potential violations of our terms or policies. 

4. Our Disclosure of Personal Information 

We may disclose your Personal Information in the following instances: 

• To our service providers and vendors, who we engage to assist with operating the Services, including to provide payment processing services, scheduling and dispatch services, communications and email services, data management and storage services, and analytics services. 

• To our advertising and marketing partners, such as ad networks, attribution providers, and advertising measurement services to facilitate advertising for the Services on third-party sites and services, measure the effectiveness of advertising campaigns, and provide you with advertising that may be relevant to your interests. 

• To government authorities or where legally required or permitted, in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. 

• To parties and persons in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. 

• To other parties, including to provide products or services, with your consent, or at your direction. 

5. Privacy Rights and Choices 

We offer you tools and processes to manage and make choices regarding your Personal Information. Depending on your jurisdiction, and subject to certain exceptions, exemptions, and restrictions, you or your authorized agent may exercise the following rights: 

• Access/Portability: You may have the right to request access to your Personal Information (including which third parties have received Personal Information) and receive it in a portable and machine-readable format. This right includes the ability to confirm whether we process any Personal Information about you. 

• Deletion: You may have the right to ask us to delete your Personal Information, although this may impact your ability to use the Services. Please note that we may retain some Personal Information to the extent permitted or required by applicable law. 

• Correction: You may have the right to correct, rectify, or update inaccurate Personal Information that we hold about you. 

• Right to Appeal: You may have the right to appeal decisions that we make with regards to a rights request. 

• Right to Withdraw Consent: You have the right to withdraw consent when consent is legally required (subject to our legal or contractual restrictions and reasonable notice). If you withdraw consent, we may not be able to provide certain services to you. 

You may exercise these rights by contacting us at [email protected] or by calling us at (281) 338-8751. You also have the right to use an authorized agent to submit a request on your behalf. 

We will take commercially reasonable steps to verify your identity, which may include matching information you provide with information we maintain about you or requesting additional identifying information. Note that verification is not required for opt-out requests, though we may ask for information necessary to process the request. We will respond within the timeframes required by applicable law. 

We do not “share” or “sell” your personal information, as those terms are defined under applicable privacy law. We will not discriminate against you for exercising any of your applicable rights. We reserve the right to deny your request if we cannot verify your identity or if an exemption or exception applies. 

• Text Messages (SMS): 

• With your consent, we may use text messages to communicate with you about Doctor Cool, including about our services, appointment confirmations and reminders, special offers, and other updates. You may sign up to receive text messages anywhere you provide your number to Doctor Cool (e.g., when scheduling service, when signing up for our membership program, or during a conversation with us). 

• We will not share the information you provide when you sign up to receive SMS communications with third parties for marketing purposes. 

• You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. 

• Message frequency may vary depending on the type of communication. Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. 

• Email Messages: 

• When you provide your email address to Doctor Cool (for example, when you schedule service or sign up for our newsletter), we may email you to provide updates about your service appointments or membership, share special offers, or share information about Doctor Cool. 

• You can opt out of receiving promotional communications from Doctor Cool by clicking “Unsubscribe” at the bottom of the email you received. 

• We may still email you individual updates about your service appointments or membership even after you unsubscribe from our mailing list. 

6. Security 

We take reasonable precautions to protect your Personal Information against loss, misuse, unauthorized disclosure, alteration, and destruction. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. 

7. Retention 

We retain Personal Information for as long as reasonably necessary for the purposes described in this Policy. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements. 

8. Children 

Our Services are not intended for individuals under the age of majority in the applicable jurisdictions, which includes, for clarification, that our Services are not intended for individuals under the age of 18. Therefore, we do not knowingly process, sell, or share Personal Information of individuals under 18 years old. If a parent or legal guardian of a child under the applicable legal age believes that we have collected Personal Information from or about such an individual, please contact us at [email protected]. 

9. Third-Party Sites 

Our Services may link to other third-party websites that are not controlled by Doctor Cool, such as when you apply for financing through our third-party financing providers. These third parties are not under our control and we are not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party websites, it will be subject to the privacy policies and practices of that third party. 

10. Contact Us 

For questions or concerns related to this Policy, please contact us at [email protected] or: 

Doctor Cool & Professor Heat 

1300 FM 646 Rd 

League City, TX 77573 

United States 

Phone: (281) 338-8751 

11. Changes to This Policy 

We may make changes to this Policy periodically. When we update this Policy, we will note the date of its most recent revision above. If we make material changes to this Policy, we will take appropriate measures to inform you in a manner that is consistent with the significance of the changes we make.