The Installation crew was experienced, courteous and efficient. The performance was outstanding.Galveston, Texas
Dear Mr. Barry, We want to express our appreciation for your company coming to our rescue when our air conditioner “died”. Thank you so much for your kind deed. Without the help of your wonderful staff Jimmy, Debbie, William, and Robert this could not have been done in such a timely fashion. Last but certainly not least, none of this would have been possible without “Bobby” a great and caring neighbor. Thank you so much!Galveston, Texas
All were very nice and helpful and we are quite pleased with the new system. Thank you for running such a qualified company – please keep up the good work. We need more true qualified companies in all fields. Especially air conditioning companies and helping us elderly to keep cool while replacing or repairing the unit.Galveston, Texas
I had to write to tell you about the excellent service we received from Chris, Robert, Juan & Eric when they did the install of my new 4 ton air handler in the attic of my home. I heard great things about your company from my neighbors, but these guys rally went above and beyond on this installation and they certainly exceeded my highest expectations. The installation was a difficult one because of the low clearance in my attic, but that did not deter your crew at all. They disassembled the old unit and rebuilt the new one despite the cramped conditions and extremely hot attic temperatures, and even stayed on the job until 11PM to make sure the unit was functioning properly and that we had AC before they left. Throughout the whole installation process, the crew remained professional and courteous. On top of all that, they left the house spotless, like they had never even been there. It was the best example of outstanding customer service I have ever seen and you should be very proud of these guys – they are awesome! Consider us customers for life.Galveston, Texas
Doctor Cool Receives BBB Award for Excellence for Twelve Consecutive Years
Since 1979, Doctor Cool & Professor Heat has served the Bay & Gulf area from Houston to Galveston.No other company that serves Harris, Galveston and Brazoria counties can claim more service and recognition. No other contractor in Houston has EARNED the Award for Excellence from the BBB twelve years in a row. Doctor Cool received the 2006-2018 Awards for Excellence, Winners of Distinction -- and was the 2010 Pinnacle Award Winner. What this means for you: we care about what our customers think of our services and products, and adhere to a greater standard of customer service.